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Portal FAQs

All Users

​What should I do if I forgot my username or password?
 - If you forgot your username, please submit a help ticket

 - If you forgot your password, please click the “Forgot your password?” button on the Sign in  page. Check your inbox and spam folder for the reset link. If you do not receive the email, submit a help ticket.

Peers/Applicants

​How do I apply for a training?​
 - For more detailed information on the 72-Hour Training application process, visit the Resources page and view the VA PRS Portal Guide for Applicants.

 - For more detailed information on the Endorsement Training (COAPS, Crisis Services, iFPRS, Gaming & Gambling) application process visit the Resources page and view the Endorsement  Training Peer Registration Guide - 2024.

Click here for the link to apply. 

Where can I find my Peer ID?
Log into your account and go to the Your Trainings page. Here you will see your Peer ID. If you have completed a 72-hour training through the portal, but do not see your Peer ID, submit a help ticket and include any previous emails you may have used when completing the training. Do not submit a new application.

Trainers

​​​How can I check how many peers have applied for my training and who they are?
  - For a 72-Training: Log in to the portal and visit Manage Peers (72-Hour). Filter for the Training ID at the top of the table. This will filter for all applicants.
  - For an Endorsement Training: Log in to the portal and visit Manage Endorsement Peers and 
select the training type. Filter for the Training ID at the top of the table. This will filter for all registrants.

How can I transfer a student to a different training?

 -For a 72-Hour Training: Log in to the portal and visit Manage Peers (72-Hour). Find the peer and edit their record. Under “Training Information”, search for and select the Training ID for the training you want to transfer to. Scroll down to “Transfer Application” and select “Transfer Application Now”. Click Next and then Submit.

  -For an Endorsement Training: Log in to the portal and visit Manage Peers (Endorsement). Find
the peer and edit their record. Under “Training Information”, search for and select the Training ID for the training you want to transfer to. Scroll down to “Endorsement Transfer Registration” and select “Transfer Application Now”. Click Next and then Submit.